A voice for homeowners
Get independent support and representation if you have questions, concerns, or feedback about the Master Builders Fidelity Fund.
What is the Consumer Representative?
The Consumer Representative is an independent role appointed to support homeowners engaging with the Master Builders Fidelity Fund. They attend meetings of the Fidelity Fund Trustees and may act on behalf of consumers by requesting information, consulting with homeowners, and advising on how the scheme’s operations and processes affect homeowners (including ways to make interactions with the Fund clearer and more accessible).
If you’re a homeowner and you have issues or concerns about how the scheme is operating, you can contact the Consumer Representative directly.
Contact the Consumer Representative
Phone: (02) 6143 0044
Email: consumerrepresentative.mbff@carefcs.org
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Whether you're a builder or a homeowner, we're here to help you navigate home warranty with clarity and confidence. Reach out to us anytime.