About the Master Builders Fidelity Fund
Since 2002, the Master Builders Fidelity Fund has proudly offered home warranty coverage for residential buildings. This commitment not only safeguards homeowners, but also supports builders in creating safe and reliable homes.
Who we are and what we stand for
The Master Builders Fidelity Fund is a dedicated, not-for-profit private sector trust, bringing peace of mind to homeowners through its home warranty coverage. While not a government entity, the Fund is guided by a board of trustees and is regulated by the ACT Government to ensure high standards of accountability.
How we help
Homeowner reassurance for every build
Every build comes with unknowns, but being unprotected shouldn’t be one of them. The Master Builders Fidelity Fund exists so homeowners can move forward with confidence, knowing there is a safety net if their builder cannot finish the job. Through strong governance, clear eligibility rules, and reliable financial backing, the Fund provides stability when it’s needed most. It’s reassurance you can count on, from the first contract to long after the final handover.
Giving builders the guarantees they need
Home warranty cover is a crucial safeguard that every residential builder in the ACT must have in place when building homes for clients. It provides a vital layer of security and ensures peace of mind for both builders and homeowners. To comply with regulations, all residential builders in the ACT must have home warranty cover from an eligible provider.
It’s not just a one-time check: builders undergo rigorous annual assessment to remain with the fund. This commitment to quality ensures only the most reliable builders are part of the program.
When coverage is required
Fidelity Fund coverage isn’t always mandatory. The breakdown below provides a clear picture of when you need cover, and when cover is not required by law.
For complex cases or to chat with us directly, get in touch.
Coverage is required
Construction of a class 1 building (detached house) or class 2 building (townhouse, units or apartments) up to 3 storeys in height
Certain alterations or additions to an existing residence where the work is valued at $12,000 or more, and of a structural nature
Coverage isn't required
Construction, alterations or additions of a structural nature valued below $12,000
Class 10 structures, such as swimming pools, fences, landscaping, mailboxes or garages (unless structurally adjacent to a house)
Federal or Government projects
Homeowner and builder feedback
Hear from our clients directly about the builds we protected, and what makes the Master Builders Fidelity Fund the right choice.
Since the inception of Elevated, we have used the Fidelity Fund exclusively for our warranty insurance requirements. The team has consistently provided reliable service, quick responses, and strong overall support whenever we have needed assistance. They understand how our business operates and are always approachable, practical, and easy to work with, which makes the process straightforward and efficient.
Their responsiveness and willingness to help; especially when timelines are tight, have made a real difference to our day-to-day operations. We value the relationship we have built and appreciate the dependable support they continue to provide.
We have had a very positive experience working with the Fidelity Fund team. Their service has always been professional, responsive, and efficient. Any queries or requests are handled promptly, and their team is consistently supportive throughout the process.
It has been a pleasure working with them, and we appreciate their reliable assistance and clear communication.
My partner and I would like to express our sincere thanks to you, to the team at Master Builders Association of the Australian Capital Territory, and to the trustees of the Fidelity Fund in connection with the Fidelity Fund claim we made in 2024 in respect of our home.
Having purchased our home newly built in late 2021, the water ingress issue was not something that we had expected. The professionalism in helping us to navigate the claims process was most reassuring. My partner and I would like to thank you for your support.
Consumer representative
The Consumer Representative ensures the interests of homeowners are always front of mind in the operation of the Fidelity Fund. Acting as an independent voice, they help balance industry expertise with consumer protection, contributing to fair decision-making and transparent governance. Their role is to make sure the Fund continues to serve the people it exists to protect: homeowners.
Our team
Ziad Zakout oversees the administration and strategic operation of the Master Builders Fidelity Fund, supporting the Trustees in the governance and management of the Fund. In this role, he is responsible for the Fund’s financial oversight, operational management and regulatory compliance, ensuring the Fund operates in accordance with its Trust Deed and statutory obligations. Ziad works closely with the Trustees and professional advisors to support sound governance, policy development and the long-term sustainability of the Fund. He brings extensive experience in corporate services, financial management and organisational governance.
Lin Jia is the Fidelity Fund Officer at the Master Builders Fidelity Fund, where she supports builders, homeowners and stakeholders throughout the cover and claims process. She plays a key coordination role in assisting builders with applications for home warranty cover, guiding stakeholders through requirements, and supporting homeowners during the claims process. Lin works closely with trustees, advisors and industry participants to ensure applications, enquiries and claims are managed efficiently and in line with Fund procedures. With a background in accounting and bookkeeping and a strong focus on accuracy and service delivery, she contributes to the smooth day-to-day administration and operations of the Fund.
Alex Mueller is the Building Advisor to the Master Builders Fidelity Fund, bringing over 15 years of experience across residential, commercial and civil construction. With a strong practical background in overseeing site operations, contractor coordination and quality assurance, Alex provides independent technical insight to support sound decision-making and risk management across the Fund’s activities. He has extensive experience interpreting plans, codes and industry standards, and is committed to promoting high standards of building, safety and accountability within the residential construction sector. Alex holds a Diploma of Building and Construction (Building) and has worked across both leadership and on-site roles throughout his career.
Explore
Portal log in
Apply for cover, update details, manage certificates and more.
Consumer representative
Discover more about our consumer representative services.
How it works
The Fidelity Fund has protected countless homeowners through the toughest building situations.
Frequently asked questions
Your most common queries, answered by us.
Chat to our team
Whether you're a builder or a homeowner, we're here to help you navigate home warranty with clarity and confidence. Reach out to us anytime.